Frequently Asked Questions!

Ordering

Q. How long does delivery take?
A. We ship generally within 24 to 48 hours of receiving your order.  Depending on your location our shipping partners will deliver to your door within 2 to 7 business days.

Q. Do you ship anywhere?
A. We ship Australia wide, some remote locations may require a surcharge that our delivery partners levy on us.

Q. Do you accept returns?
A. Yes we do, as long as the product is in its original unopened packaging.  Buyer pays return shipping.  Refer to the complete terms in our Refund Policy

Q. Do you accept credit card payments or deferred payments?
A. Yes, we accept all major credit cards.  At this stage we do not accept deferred payment facilities, as their costs would not enable us to keep our current low prices.

Warranty

Q. Do you offer a product warranty?
A. Yes we offer a comprehensive parts and labour warranty for 2 years, and a 5 year parts only warranty on the motor mechanism. 

Product Information

Q. How much does it cost to run the fans?
A.  All of our Retractable Clothes Dryers use high efficient low power fans that draw a mere 7 watts to run.  With 2 fans running, that's just 14watts.  With standard electricity rates, your can run both fans for nearly 3 hours for 1c.

Q.  How low can the drying rack be extended?
A. All of our Retractable Clothes Dryers can lower the drying rack 1.3m from the ceiling height

Q. How wide can the drying rack be extended?
A. All of our Retractable Clothes Dryers can expand 1m out in order to allow sheets and quilts to be hung (1300 expands to to 2.3m and the 1600 to 2.6m).

Q. What happens if there is an object in the way when lowering?
A. The Indoor Retractable Clothes Dryer will immediately cease operation when the unit is obstructed and an alert sounded.

Q. What happens if I load too much washing (more than 35kgs)?
A. 35kgs is a massive amount of washing, that's 5 loads of a standard 7kg washing machine.  If the weight on the unit is beyond 35kgs, the unit will not operate and will beep indicating there is a problem.

Q. How long will the fan or UV Lights run when turned on?
A. The fans automatically turn off after 3 hours of operation.  The UV lights automatically turn off after 30 minutes of operation.

Q. Can I replace the UV Lights?
A. Yes, the UV Lights on the 1300 model are user replaceable with standard E17 Germicidal Ultraviolet light bulbs. They have a life of 6,000 hours.  The UV lights on the 1600 can also be replaced, which are G23 Germicidal Ultraviolet light bulbs. They have a life of 10,000 hours.  Both bulbs are readily available from Amazon, Ebay and other stockists. 

Q. Where are the products made
A. Like most appliances, China.  At this stage we have been unable to source these items from Australia.  We are an wholly owned Australian business.

Q. Has the product passed Australian Regulations for electrical products?
A. Of course.  The product has been through the Australian/NZ certification process (ACMA) and is approved for sale in Australia/NZ and complies with AS/NZS 60335.2.43:2005 including A1-2 &AS/NZS 60335.1:2020 

Installation

Q. Is installation included in the price?
A. Installation is not included in the price, but can be installed by a handyman.

Q. Can I install the product myself, I am pretty handy?
A. Yes, our Retractable Clothes Dryers all come with an Australian Plug pre-fitted which means a DIY Handyman can connect up our dryers where there is an available powerpoint / socket.

Q. Is it difficult to install?
A.  A comprehensive pictorial of the installation steps is provided making installation and setup a breeze.  In the event you would prefer a professional to install, or where there is not an available socket, a qualified electrician can be contacted.

Q. How long does it take to install?
A. Depending on the location of where the item is to be installed determines how much time is required.  Considerations include availability of supporting beams, and of course power.  A simple installation can take as little as 60 mins, or for more difficult locations, up to 2 or 3 hours.

Q. How heavy is it?
A. The unit itself, depending on size, is 15kg to 17kg, and holds a massive 35kg of washing.

Q. Can I install the unit in the garage, or on a balcony
A. Its important to select a location where the unit is not affected by the weather.  ie. it is not certified to be exposed to water or rain.

 

If you have any questions that remain unanswered, please contact us!